Website Terms

These Website Terms apply to the public website at northlanterngroup.com, including its pages, illustrations, resources, forms and self-service assessments. North Lantern Group Inc. (NLG, we, us) operates the website from Ontario, Canada.

Please read these terms before using the website. Where a form asks you to accept them, submitting that form signifies your agreement. If you use the website for an organisation, you must have authority to act for it. If you do not accept these terms, do not submit an acceptance or use the website in a way that requires our permission.

These are website terms, not a services agreement. They do not replace a proposal, statement of work, licence, subscription agreement, non-disclosure agreement or data-processing agreement separately agreed with NLG. A specific agreement governs its subject matter and takes priority over these terms if they conflict. Applicable rights that cannot be waived are preserved throughout.

Reading the website, completing an assessment, sending an enquiry or booking an introductory call does not by itself engage NLG to perform work, reserve delivery capacity or authorise access to your systems. We may decline an enquiry or propose a different scope.

An engagement begins when NLG and the client expressly agree its terms in writing. Scope, deliverables, responsibilities, fees, taxes, payment, licences, support, warranties, data handling, acceptance and termination belong in that agreement. A website description, estimated timeline or introductory discussion does not substitute for it.

The public website does not provide an online checkout. Third-party trials, subscriptions and purchases are governed by the provider’s offer and terms unless NLG expressly agrees otherwise in writing. We do not acquire authority to bind a software vendor merely by describing, recommending or implementing its products.

Website material is general information for evaluating our work and starting a conversation. It is not a specification, implementation instruction or professional opinion for your circumstances. Confirm suitability, dependencies, risks and current product information before making a business or technical decision.

Interactive system illustrations and business examples explain our thinking. They are illustrative, not live access to a client’s systems or evidence that a particular result will occur for you. Client accounts describe their own engagements; they do not guarantee comparable results in another setting.

Self-service assessments apply predefined rules to the answers supplied. A result is preliminary guidance, not an audit, certification, procurement recommendation or commitment that a product will meet your requirements. Incorrect or incomplete inputs can change the result. Ask us to review your circumstances before relying on it for a material decision.

Our services can involve existing platforms, custom software, integrations, cloud, data, automation and AI. Describing a capability does not grant a licence, approve a production deployment or promise an outcome, compatibility, uninterrupted operation or regulatory compliance.

Where an agreed engagement involves AI or automation, the intended use, data permissions, validation, human review and operational responsibilities must be established for that work. AI outputs can be incomplete or wrong; automated actions can have consequences that require testing and oversight. These website terms do not determine those project responsibilities or excuse obligations NLG has accepted in a separate agreement.

Third-party products, APIs, prices, availability and policies can change. Their providers control their own services. Any responsibility NLG undertakes for selecting, configuring, integrating or supporting them is governed by the relevant engagement agreement.

NLG or its licensors own the website’s original content, design, illustrations, branding and code. Third-party names, marks, software and other materials remain their owners’ property. Nothing here grants rights to use a mark in a way that suggests an affiliation or endorsement we have not authorised.

You may browse, link to, print and share reasonable extracts for personal reference or internal business evaluation, keeping attribution and proprietary notices intact. You may use material under any separate licence we provide and exercise rights permitted by law.

Otherwise, do not republish substantial portions, sell our material, impersonate NLG, reproduce our visual identity, or use the website’s content to train a model without our written permission. This restriction does not remove rights that applicable law or an applicable open-source licence gives you.

Ownership of client deliverables, pre-existing materials, custom code and third-party components is dealt with in the engagement or relevant licence, not transferred by these website terms.

Provide accurate information and only material you are entitled to share. If you include a colleague’s details, copy them on a result or invite them to a meeting, obtain the authority needed to do so and make sure they understand what will be shared.

You retain ownership of material you submit. You permit NLG and the providers acting for us to receive, store, reproduce and use it only as needed to handle your request, administer the relationship and meet lawful record-keeping requirements, consistent with our Privacy Policy and any separate agreement. This is not a licence to publish your submission or train general-purpose AI models on it.

Public forms are intended for an initial description of a need. Do not use them to transfer credentials, sensitive records, source code or client datasets. Sending an unsolicited confidential proposal does not itself create an NDA or require NLG to accept restrictions you attach to it. Any existing confidentiality agreement and applicable privacy obligations continue to apply.

Do not use the website to:

• Commit fraud, impersonate someone, infringe rights or submit material you have no authority to disclose.
• Send spam, malware, unlawful content or misleading submissions.
• Bypass authentication, rate limits, CAPTCHA or other security controls; access non-public systems; or conduct intrusive testing without written permission.
• Disrupt the website or use automated collection that burdens it, circumvents restrictions or breaches these terms.

Ordinary search indexing, assistive technology and lawful linking are not prohibited merely because they use automation. To report a suspected vulnerability, email hello@northlanterngroup.com with enough detail to help us investigate; avoid accessing other people’s information or including secrets in an ordinary email.

We may block abusive traffic or restrict access where reasonably necessary to protect the website, comply with law or address a breach. This does not suspend rights or services under a separate client agreement.

The website includes external links and requested features such as consultation scheduling. External providers have their own terms and privacy notices. We are responsible for our own conduct and the obligations we undertake; we do not control an external provider’s content, availability or independent use of information.

Some links are partner or referral links, including our Pipedrive trial link. NLG may receive compensation if you purchase through one of those links. The provider determines the available offer, price and subscription terms. A partnership does not make NLG and the provider the same business or give either a general right to bind the other.

We may update, replace or withdraw website content and tools. We do not promise that the website will always be available, error-free, fully current or compatible with every device, or that it will be free of every security risk.

To the extent permitted by applicable law, the public website and its free informational tools are provided “as is” and “as available”, without warranties or conditions of merchantability, fitness for a particular purpose or non-infringement. This applies to the website, not to any express warranty or obligation in an agreement for paid services.

To the extent permitted by law, NLG and its directors, officers, employees and contractors are not liable for indirect, incidental, special or consequential loss arising from use of, or inability to use, the website, including lost profits, revenue, business opportunity, goodwill or data. This applies whether a claim is framed in contract, tort, including negligence, or another legal basis.

Subject to the exceptions below, total aggregate liability arising from the website is limited to the greater of CAD $100 and the amount you paid NLG specifically for access to the website in the 12 months before the event giving rise to the claim. Fees paid for a client engagement are governed by that engagement’s liability terms.

These exclusions and limits do not apply to fraud, fraudulent misrepresentation, wilful misconduct or gross negligence by NLG, or any liability that cannot lawfully be excluded or limited. They do not prevent you from exercising statutory privacy or consumer rights, making a regulatory complaint or obtaining a remedy that applicable law makes non-excludable.

If you use the website on behalf of a business, that business is responsible for reasonable, documented losses and legal costs arising from a third-party claim to the extent caused by its unlawful use of the website, knowing infringement of another person’s rights, or deliberate breach of the responsible-use rules above.

This responsibility does not extend to a claim caused by NLG’s own breach, negligence or misconduct. We must give prompt notice of the claim, allow reasonable participation in its defence, and seek consent before agreeing to a settlement for which we seek reimbursement. No payment is due under this section beyond amounts finally awarded or reasonably settled with that consent.

Ontario law and the federal laws of Canada applicable in Ontario govern these website terms. Subject to mandatory law, the courts in Ottawa, Ontario have exclusive jurisdiction over disputes about these terms or the website.

This choice does not deprive you of mandatory protections or a right to bring a claim in another jurisdiction where applicable law provides one. There is no mandatory arbitration requirement or class-action waiver in these terms. You may contact us to try to resolve a concern, but doing so is not a prerequisite to a complaint or legal remedy and does not pause a legal deadline.

We may revise these terms for changes in the website, our business or applicable law. The version and effective date appear at the top. Revised terms apply prospectively; they do not rewrite a separate contract or remove rights arising before the change. We provide additional notice of material changes and seek renewed acceptance where required.

If a provision is unenforceable, the remaining provisions continue to apply to the extent they can operate lawfully. Not immediately enforcing a right does not waive it. A lawful successor may assume NLG’s position in these website terms without reducing obligations already owed to you. Transfers of personal information remain subject to privacy law and our Privacy Policy.

For personal information, requests or complaints, contact privacy@northlanterngroup.com. Our Privacy Policy explains how we handle those matters.